Support

RETURNS

All sales are final and returns and exchanges are not accepted.

MISSING, INCORRECT, OR DAMAGED GOODS

If you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at orders@globalspirits.com within 3 days of receiving the shipment. You must include a description of the damages or missing items and include pictures. 

FAILURE TO DELIVER

If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at orders@globalspirits.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $20 restocking fee. 

REFUNDS AND EXCHANGES

We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at orders@globalspirits.com. Once your return for damaged or defective goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not accept exchanges.